Terms of Service

Our Commitment to You

At SuburbLeads, we believe in doing business the right way. We use modern technology to deliver results, but our values are old-fashioned: honesty, transparency, and hard work. These terms reflect that commitment.

1. Service Agreement

When you sign up for SuburbLeads, you're partnering with a team that's dedicated to your success. We provide local lead generation services to help American small businesses and franchises grow.

What we promise:

• Real, qualified leads from your local area
• Transparent reporting on every lead we deliver
• Honest communication about what's working and what's not
• No long-term contracts that lock you in

2. How It Works

Lead Generation: We use proven digital marketing strategies to generate leads for your business. You'll receive contact information for interested prospects who match your ideal customer profile.

Your Responsibility: Success requires partnership. You need to follow up promptly with leads, provide excellent service, and give us feedback on lead quality so we can continuously improve.

Our Promise: If you're not satisfied with lead quality, tell us immediately. We'll work with you to make it right, not hide behind fine print.

3. Pricing and Payment

We believe in straightforward pricing. No hidden fees, no surprise charges.

• All prices are clearly stated before you commit
• You'll receive detailed invoices for every charge
• Payment is due according to your agreed-upon schedule
• Late payments may result in service suspension, but we'll always communicate first

4. Cancellation and Refunds

We don't believe in trapping customers. Here's our straightforward policy:

• Cancel anytime with 30 days written notice
• No cancellation fees or penalties
• Refunds available for unused services within your billing period
• If we fail to deliver what we promised, we'll make it right

5. Data and Privacy

Your business data is yours, period. We take privacy seriously:

• We never sell your information to third parties
• Lead data is kept secure and confidential
• You own all leads we generate for you
• See our Privacy Policy for complete details

6. Service Availability

We strive for 99.9% uptime, but we're honest about the realities of technology. Occasional maintenance or technical issues may occur. We'll always notify you in advance of planned maintenance and work quickly to resolve any unexpected issues.

7. Limitation of Liability

While we work hard to deliver great results, lead generation involves variables beyond our control. We can't guarantee specific outcomes like sales or revenue, but we do guarantee:

• High-quality leads that match your criteria
• Transparent reporting on all activity
• Responsive support when you need help
• Our best effort to optimize your campaign performance

8. Acceptable Use

We expect our customers to operate with integrity:

• Use leads only for your legitimate business purposes
• Respect all applicable laws and regulations
• Don't spam or harass prospects
• Provide honest, quality service to customers

9. Changes to Terms

If we need to update these terms, we'll notify you at least 30 days in advance via email. We won't make changes that materially reduce your rights without giving you the option to cancel without penalty.

10. Governing Law

These terms are governed by United States federal law and the laws of the state where SuburbLeads is headquartered. Any disputes will be resolved through good-faith negotiation first, arbitration second, and litigation only as a last resort.

Questions or Concerns?

We're here to help. If anything in these terms is unclear or you have concerns, reach out:

Email: support@suburbleads.com

We promise to respond within 24 hours on business days. That's not legal jargon, it's our commitment to you.