Privacy Policy

Last Updated: October 10, 2025

Our Privacy Promise

At SuburbLeads, we believe your privacy is sacred. In an age where many companies treat customer data as a commodity to be sold, we take a different approach. Your information is yours, and we treat it with the respect it deserves.

This policy explains exactly what information we collect, why we collect it, how we use it, and how we protect it. No corporate double-speak, just straight talk about your privacy.

1. Information We Collect

Information You Give Us

When you use SuburbLeads, you provide us with:

  • Contact Information: Name, email address, business name, and business details
  • Business Information: Industry, location, target market, service offerings
  • Payment Information: Billing details (processed securely through our payment provider)
  • Communication: Messages you send us, feedback, and support requests

Information We Collect Automatically

When you use our service, we automatically collect certain technical information:

  • Usage Data: How you interact with our platform, features you use, time spent
  • Device Information: Browser type, operating system, IP address
  • Cookies: Small files that help us remember your preferences and improve your experience

We only collect what we need to provide and improve our service, nothing more.

2. How We Use Your Information

We use your information for legitimate business purposes only:

To Provide Our Service

  • Generate qualified leads for your business
  • Deliver leads and reports to you
  • Process payments and maintain your account
  • Provide customer support

To Improve Our Service

  • Analyze usage patterns to enhance features
  • Troubleshoot technical issues
  • Optimize lead quality and targeting

To Communicate With You

  • Send service updates and important notices
  • Respond to your questions and requests
  • Share tips to help you get better results (you can opt out anytime)

We do NOT sell, rent, or share your personal information with third parties for their marketing purposes. Period.

3. How We Protect Your Information

Security isn't just a feature, it's a foundation. We protect your data with:

  • Encryption: All data transmitted to and from SuburbLeads is encrypted using industry-standard SSL/TLS
  • Secure Storage: Your data is stored on secure servers with restricted access
  • Access Controls: Only authorized personnel can access your information, and only when necessary
  • Regular Audits: We continuously monitor and update our security practices
  • Payment Security: Credit card information is processed through PCI-compliant payment processors. We never store your full card details

4. Information Sharing

We don't believe in selling your data. The only times we share your information:

Service Providers

We work with trusted partners who help us run our business:

  • Payment processors (to handle billing)
  • Cloud hosting providers (to store data securely)
  • Email service providers (to send you important updates)

These partners are contractually required to protect your information and can only use it to provide services to us.

Legal Requirements

We may disclose information if required by law, court order, or government request. But we'll always notify you first unless legally prohibited from doing so.

Business Transfers

If SuburbLeads is acquired or merged with another company, your information may be transferred. We'll notify you and ensure the new entity honors this privacy policy.

5. Your Privacy Rights

You have complete control over your information:

  • Access: Request a copy of all personal information we have about you
  • Correction: Update or correct any inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing emails anytime
  • Data Portability: Request your data in a standard, machine-readable format

To exercise any of these rights, email us at support@suburbleads.com. We'll respond within 30 days.

6. Cookies and Tracking

We use cookies to improve your experience:

Essential Cookies

Required for the site to function (login sessions, security features). These cannot be disabled.

Analytics Cookies

Help us understand how visitors use our site so we can improve it. You can opt out in your browser settings.

Preference Cookies

Remember your settings and preferences. You can disable these, but some features may not work as well.

Do Not Track: We respect browser "Do Not Track" signals and will not track you across other websites.

7. Children's Privacy

SuburbLeads is designed for business professionals. We don't knowingly collect information from children under 13. If we discover we've inadvertently collected such information, we'll delete it immediately.

8. Data Retention

We keep your information only as long as necessary:

  • Active account data: Retained while your account is active
  • Closed account data: Deleted within 90 days (unless required for legal/tax purposes)
  • Backup data: Automatically deleted after 30 days

9. California Privacy Rights

If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Know what personal information we collect and how we use it
  • Request deletion of your personal information
  • Opt-out of any sale of personal information (though we don't sell your data)
  • Non-discrimination for exercising your privacy rights

10. International Users

SuburbLeads operates in the United States. If you're accessing our service from outside the US, your information will be transferred to and processed in the United States, where privacy laws may differ from your country. By using our service, you consent to this transfer.

11. Changes to This Policy

We may update this privacy policy as our service evolves. If we make significant changes, we'll notify you by email and display a prominent notice on our website at least 30 days before the changes take effect. Continued use of our service after changes means you accept the updated policy.

Questions or Concerns?

Privacy is important, and we're here to address any questions or concerns you have.

Email: support@suburbleads.com

We'll respond within 24 hours on business days. No automated responses. You'll hear from a real person who cares about your privacy.

Built with pride in the USA 🇺🇸
Your privacy is our priority, not our product.